We at Bengol Testy prioritize customer satisfaction and quality. If, for any reason, you are not satisfied with a purchase, please read our policy below for details on returns and refunds.
Eligibility for Returns:
Return Period: Items must be returned within 7 days from the delivery date.
Condition of Items: Products must be unused, in their original packaging, and with all labels intact.
Non-Returnable Items: Items like perishable goods or special orders are non-returnable unless they arrive damaged.
3. Return Process:
Initiating a Return: Please contact our customer support at contact@bengoltesty.in or call our helpline.
Steps: After receiving confirmation, ship the items back to the address provided. We’ll notify you once the returned items have been inspected.
Additional non-returnable items:
4. Refunds:
Processing Time: Refunds are typically processed within 7 business days after receiving the item.
Refund Method: Payments will be refunded through the original payment method or issued as store credit, depending on your preference.
To complete your return, we require a receipt or proof of purchase.
. Exchanges: If you’d like an exchange instead of a refund, contact us, and we will assist you with the process.
6. Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to a product defect.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
